A large-scale integration that became the foundation for a new era of digital excellence A leading international bank with North American roots faced a critical challenge in Chile: integrating the technological infrastructure of an acquired European bank while migrating millions of customer accounts—without disrupting operations or compromising the customer experience. What was at stake went far beyond a system migration. It was about preserving customer trust, ensuring busin

Turning friction into trust for a leading international insurance company The Challenge: A critical journey breaking down at the moment that mattered most A leading international insurance company was facing a significant issue within one of its most critical customer journeys: refunds. High abandonment and rejection rates were not just operational metrics—they were signals of friction, frustration, and lost trust at a key moment in the customer relationship. Initial analysi

How a leading international airline transformed its call center into an intelligence engine powered by AI The Challenge: An overwhelmed call center under pressure to scale without increasing operations During 2024, the Flight Operations domain of a leading international airline of Latin American origin faced growing pressure due to a significant increase in call center demand. With over 72,000 annual calls across Spanish-speaking markets and nearly 300,000 in Brazil , the o

On December 12, we celebrated our 26th anniversary as a company. With this trajectory, we took a moment to reflect on the path we’ve traveled and recognize a year marked by new Makers, clients joining our journey, achievements we take pride in, and horizons we continue to expand within the technology landscape...

at Imagemaker we are aligned with our clients not only in their technological and business challenges but also in our shared values. We believe, as they do, that innovation and growth must go hand in hand with sustainability and social commitment...

At Imagemaker, we believe that the happiness of our team is an essential part of our culture and strategy. For this reason, for the second year in a row, we participated in Buk’s Building Happiness survey...